Abuse Handling Policy

1. Scope

This policy explains how RankingAI OÜ receives, reviews, and acts on abuse reports involving domain names, customer accounts, DNS services, registrar workflows, and related services operated by RankingAI. RankingAI operates selected registrar services, including .eu, .fi, .lt, .ch/.li, and .mx/.com.mx where active, and will only operate additional registry or ICANN-regulated services where it is authorised to do so. The .eu registrar account is active, while public .eu ordering remains unavailable until production integration and controls testing are complete.

2. What to report

• Phishing, credential theft, impersonation, or fraud.
• Malware, botnets, command-and-control activity, or exploit hosting.
• Spam, bulk unsolicited email, or domain infrastructure supporting abusive campaigns.
• Domain hijacking, account compromise, unauthorised transfer attempts, or suspicious registrar account activity.
• Urgent illegal content, court orders, law enforcement notices, and registry compliance notices.
• Trademark, copyright, or brand-abuse complaints where registrar-level action may be appropriate.

3. Information to include

Please include the domain name, URLs, screenshots, message headers, logs, evidence of harm, and your contact details. Incomplete reports will still be reviewed, but clear evidence helps us act faster.

4. Triage targets

Priority	Examples	Initial review target
Critical	Active phishing, malware, compromised registrar account, urgent child-safety or public-safety issue	Same business day and as soon as practicable
High	Fraud, botnet indicators, repeated spam infrastructure, court or law enforcement notice	Within 1 business day
Normal	Trademark, copyright, customer dispute, non-urgent policy complaint	Within 3 business days
Low	Incomplete report or informational notice	Within 5 business days

5. Possible actions

Depending on evidence, authority, registry rules, and applicable law, RankingAI may request customer remediation, suspend or lock a domain, disable DNS, escalate to a registry or provider, preserve evidence, respond to law enforcement, or decline action where the matter is outside registrar control or unsupported by evidence.

6. Record keeping

RankingAI records abuse reports, evidence, decisions, communications, and actions taken for audit, security, legal, and registry compliance purposes.